Frequently Asked Questions

Please read our FAQ before sending us a message.

How long is the shipping time?
Due to high demand, please expect 2-4 weeks for your orders to arrive (to be safe). What you get will be well worth the wait.
What are the delivery charges for orders from the Online Shop?
We pay for shipping for all orders above 25USD to all countries we sell to so you pay nothing for shipping when buying from us. We charge a 5 USD flat shipping fee for orders below 25USD.
Will I get a tracking number?
Yes, you will receive a tracking number as soon as your order is processed. Our usual process time is 2-5 days, your patience is very much appreciated.
What exactly happens after ordering?
We will process your order within 24 hours of your order. However, the entire process may take anywhere between 2-5 days. During this time, we will will confirm your payment with our payment gateway providers, complete quality check for the products etc so that so that your satisfaction is guaranteed.
What is your refunds and returns policy
We offer Money-Back Guarantee for all items. You will get full refund excluding the shipping fee to ship the items to you. For more details, kindly read our Refunds & Returns Policy page.
How secure is shopping in the Online Shop? Is my data protected?
Yes. Your privacy is extremely important for us, kindly read our Privacy Policy for further details.

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